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    Change of Mind 7-Day Return Guide

    We understand that buying online without the opportunity to physically inspect the product can be difficult. That's why we've established a 7-day returns and exchanges policy effective from the delivery date according to the tracking information. This allows you sufficient time to test your new scissors or other products and confirm they meet your needs.

    At Japan Scissor Shop, we take great pride in creating a community of pleased hairstylists, barbers, and hair-cutting aficionados. Our primary aim is to ensure a smooth shopping journey that will make you want to come back for more!

    Quick Guide:

    • Test your scissors or other product and if you're not satisfied, initiate a return within 7-days from the delivery date of your first order.
    • Ensure the product and its contents are in good condition. Please, do not dispose of anything.
    • Contact us at hello@japanscissorshop.com or fill out our Returns Form.
    • Please note, this policy does not cover warranty issues, free products, or promotional items.

    We realize life can be busy, and we aim to make this process as easy as possible. If you have any queries or require help with returning your order, do not hesitate to get in touch!

    Before Opening a Return Request, Check These Common Scissor Issues:

    Problem Solution
    My scissors are too tight or too loose. Adjust the tension of your blades so they are tight when opening and closing, but not so loose that they fail to cut hair.
    The finger holes are too large. You can use rubber or plastic finger inserts that enhance grip and offer a better fit.
    The blade sizes are too small or too large. The most frequently used scissor sizes are 5.5" and 6.0" for hair cutting scissors. You can exchange these for a different size if available.
    The scissors aren't cutting hair properly. Ensure the blades are clean and the tension between them is adjusted for a smooth cutting motion.
    The style or design doesn't suit me. We offer a wide variety of brands and models to suit every style and budget. Let us know if we can assist with a recommendation.
    My scissors have dulled over time. Regular maintenance and sharpening can greatly extend the lifespan of your scissors. Consider using a professional sharpening service if your scissors have dulled.

    Returns Summary

    • Returns are acceptable within 7 days of the delivery date for a change of mind.
    • Warranty coverage is available for manufacturer defects.
    • For change of mind returns, ensure the original packaging and contents are in good condition, with no physical damage or buildup on the scissors. Two images of the scissors - one with the blades closed and another with the blades open - may be necessary for verification.
    • Product exchanges, store credits, or refunds are available upon successful verification of return eligibility.

    Steps to Return Your Product:

    1. Start the return process through our Returns Form or by emailing us at hello@japanscissorshop.com.
    2. Our team will quickly verify your eligibility and, if approved, will provide return instructions.
    3. Upon receipt of your return, we'll inspect the packaging, contents, and the product. If everything is in good and resellable condition, we can proceed with the following options:
      1. Exchange your product
      2. Provide a store credit
      3. Issue a refund to the original payment method

    For a detailed understanding of our 7-day return policy, refer to section 5.4 'Change of Mind Returns' in our Terms of Service.

    For more information regarding warranty coverage, kindly visit our Warranty Guide.